Compliments and Complaints

One To One wants to delight and surpass the expectations of its clients, their carers and families.

However, we know that there may be times when we do not meet our own high standards. When this happens we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening again.

We take complaints very seriously and we treat them as an opportunity to develop. This is why we are always very grateful to hear from people who are willing to take the time to help us improve. We always thank people who contact us about their problems, concerns or worries. Of course we’re equally delighted to receive compliments or straightforward comments about the service – they all help us make sure we are getting it right!

So, how can you tell us your thoughts?

It is simple. You can decide exactly how you would like to get in touch with us:

• You can call us on 07561 498105. Our office is staffed on Monday, Wednesday and Thursday from 9am to 5pm. Outside of these hours or if we are out visiting clients you can always leave us a message and a contact number and we will return your call as soon as possible and no later than before midday on the following Thursday.
• You can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
• Or you can write to us at: One To One, 26 High Street, Spennymoor, County Durham. DL16 6DB.

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch with you easily.